Privacy Policy
📜 Privacy Policy for CellfixStores
Effective Date:Â 2025/22/05
At CellFix, we value your trust and take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our store, use our services, or interact with our website.
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🔹 1. Who We Are
CellFix is a registered corporation providing cell phone repair, buying/selling devices, prepaid services, and accessories.
Contact Information:
• 📧 Email: [email protected]
• 📞 Phone: (813) 280-9833
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🔹 2. Information We Collect
We may collect the following types of personal information from you:
• Device identifiers: IMEI numbers, serial numbers
• Personal ID: Driver’s license (when selling a device to us)
• Contact Information: Name, phone number, email
• Passwords: For unlocking phones when required for service (with your consent)
• Video surveillance: Our store is monitored by security cameras inside and outside for your safety and ours
• Payment Information: Handled securely by third-party processors (we do not store card details)
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🔹 3. How We Use Your Information
We use your information to:
• Verify device ownership (especially during buybacks)
• Perform diagnostic and repair services
• Contact you regarding your device or order
• Prevent fraud and ensure legal compliance
• Maintain records for warranties and business operations
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🔹 4. Sharing of Information
We do not sell or rent your personal information. We may share information only when necessary:
• With trusted third-party service providers (e.g., payment processors)
• If legally required by law enforcement or court orders
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🔹 5. Data Security
We take reasonable and industry-standard precautions to protect your information. All credit/debit card transactions are handled by certified third-party processors in compliance with PCI DSS (Payment Card Industry Data Security Standard) and applicable Florida regulations.
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🔹 6. Customer Device Data & Responsibility
During service, customers may voluntarily provide us with device passcodes or unlock patterns. We may access the device solely to test functionality before and after repairs. We do not access or store personal data such as photos, messages, or app content.
You are responsible for backing up your data before bringing your device in. We are not liable for any loss of data.
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🔹 7. Warranty Policy
All repairs are backed by a 30-day limited warranty covering the part we replaced.
Exclusions:
• Physical damage
• Water damage
• Any unrelated components of the device
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🔹 8. Liability Waiver
By using our services, you agree to the following:
• CellFix is not liable for data loss during repair.
• Devices brought in with prior damage or modification are handled at the customer’s own risk.
• If a device is unrepairable or additional issues are found, you will be notified and given options.
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🔹 9. Surveillance Notice
Our retail store is monitored by security cameras for fraud prevention, theft deterrence, and employee and customer safety. Footage is stored securely and only accessed when necessary.
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🔹 10. Customer Rights
You have the right to:
• Request what personal information we have on file
• Request correction or deletion of your personal information (when legally possible)
• Withdraw consent to access your device at any time before service begins
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🔹 11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date.
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🔹 Contact Us
If you have questions about this policy or your personal information, contact us:
📧 [email protected] | 📞 (813) 280-9833